The 2024 Buick Encore GX has 1 NHTSA recall campaign affecting an estimated 60,154 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 33 complaints with NHTSA, most often about the electrical system. Last updated July 5, 2026.
General Motors, LLC (GM) is recalling certain 2024 Buick Encore GX, Envista, and Chevrolet Trax vehicles. The software in the Virtual Cockpit Unit Module (VCU) may cause the instrument panel display to intermittently go blank at vehicle startup or while driving.
Consequence
A blank instrument panel will not show critical information, such as vehicle speed and warning lights, increasing the risk of a crash.
Remedy
The VCU software will be updated by a dealer or through an over-the-air (OTA) update, free of charge. Owner notification letters were mailed December 4, 2023. Owners may contact Buick customer service at 1-800-521-7300 or Chevrolet customer service at 1-800-222-1020. GM's number for this recall is A232424320.
Complaints by component
ELECTRICAL SYSTEM
13
UNKNOWN OR OTHER
4
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2
ENGINE
2
EXTERIOR LIGHTING
2
FUEL/PROPULSION SYSTEM
2
POWER TRAIN
2
SERVICE BRAKES
2
BACK OVER PREVENTION
1
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
1
Total complaints33
What owners report
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“The contact owns a 2024 buick encore gx. The contact stated that while driving approximately 60-65 mph on the interstate, the vehicle was shuddering abnormally while accelerating, and the transmission failed to properly shift into gear. The contact was concerned about safety while driving the…”
“The contact owns a 2024 buick encore. The contact stated that while attempting to start the vehicle, the instrument panel displayed a blank screen. In addition, the contact stated that the failure occurred every 31 seconds. The vehicle was taken to the dealer where it was diagnosed with a failed…”
“The information screen has gone totally black and calls are cutting in and out. In my research I've seen there was a recall for this issue on this year and model but, it does not show for my particular vehicle.”
“Door locks don't work. This is the second time in less than a year. Last time it took buick 28 days to fix. Vehicle wont lock while driving or when parked. No warning. The dealer has had the vehicle since 10-20-25.”
“Same issue that happened a couple years ago in which a recall was issued. My 2024 buick encore gx st screen went blank. I was unable to see my odometer, speed, fuel gauge etc. While operating the vehicle.”
“The contact leased a 2024 buick encore. The contact stated that while driving 70 mph, the steering wheel was pulling to the left and to the right. The contact was able to remain in the middle lane. The contact had to use both hands while driving the vehicle. There were no warning lights…”
“The display screen will glitch and completely go black while driving. I have tried turning the car off to hopefully “resetâ€� the issue, and sometimes the entire display will not come on at all. I have taken my car in 4-5 times to my local dealership only to be blown off. Lately my headlights…”
“The display screen will glitch and completely go black while driving. I have tried turning the car off to hopefully “resetâ€� the issue, and sometimes the entire display will not come on at all. I have taken my car in 4-5 times to my local dealership only to be blown off. Lately my headlights…”
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2024 Buick Encore GX as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
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