The 2020 Dodge Durango has 2 NHTSA recall campaigns affecting an estimated 322,331 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 69 complaints with NHTSA, most often about the exterior lighting. Last updated July 5, 2026.
Recall campaigns
AIR BAGS21V2800002021-04-222,721 affected
Defect
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Dodge Durango vehicles. The Side Air Bag Inflatable Curtain (SABIC) fastener may be loose or missing.
Consequence
A loose or missing fastener may cause the side curtain air bag to deploy incorrectly, increasing the risk of injury.
Remedy
Dealers will tighten or replace the fastener, free of charge. Owner notification letters were sent on May 7, 2021. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is Y16.
BACK OVER PREVENTION20V1910002020-09-10319,610 affected
Defect
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A…
Consequence
The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at…
Complaints by component
EXTERIOR LIGHTING
19
3injuries
ELECTRICAL SYSTEM
8
2fires
ENGINE
7
UNKNOWN OR OTHER
6
1fires1injuries
AIR BAGS
3
POWER TRAIN
3
SERVICE BRAKES
3
STEERING
3
STRUCTURE:BODY
3
1injuries
VEHICLE SPEED CONTROL
3
Total complaints69
What owners report
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“While driving normally, not in an accident, the active head restraint system failed and slammed into my head. If there was traffic this would have likely caused an accident because it was unexpected, severe, and abrupt while leaving me disoriented and with a persistent headache. This is absolutely…”
“Tail light not working, was replaced, replacement also malfunctioning.”
“My 2020 dodge durango experienced a severe interior dashboard fire that appeared to originate in the center dash/radio area while the vehicle was parkedin driveway. The fire caused extensive melting and burn damage throughout the dashboard, center console, wiring, and surrounding interior…”
“My 2020 dodge durango experienced a severe interior dashboard fire that appeared to originate in the center dash/radio area while the vehicle was parkedin driveway. The fire caused extensive melting and burn damage throughout the dashboard, center console, wiring, and surrounding interior…”
“The contact owns a 2020 dodge durango. The contact stated that upon leaving a parking lot, the air bag warning light was displayed on the instrument panel. The vehicle was taken to a dealer, where an appointment was scheduled for a diagnostic test to determine the cause of the failure. Upon…”
“Water had accumulated in the racetrack led light in the center of the trunk. Causing light to short circuit and lose taillight, license plate light, and back up lights as well.”
“Under heavy load or high rpm the engine starts shaking badly and the engine loses power and is very unresponsive to throttle. After 30 seconds of light use the problem goes away but comes back immediately upon heavy load or high rpms. There is a technical service bulletin about this, tsb:…”
“When accelerating, the vehicle tends to lose all power and starts to decelerate and check engine lights comes on, also states the start stop function is disable. Really tough trying to drive on highways because of this happening quite often.”
Defect investigations
InvestigationPE19014 Opened 2019-09-09 · closed 2026-02-25
Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
InvestigationPE19014 Opened 2019-09-09 · closed 2026-02-25
Active Head Rest Inadvertent Deployment
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When…
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2020 Dodge Durango as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
contains ads and affiliate links. Full methodology.