The 2023 GMC Sierra 2500 has 1 NHTSA recall campaign affecting an estimated 570,434 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 34 complaints with NHTSA, most often about the power train. Last updated July 5, 2026.
General Motors, LLC (GM) is recalling certain 2020-2024 Chevrolet Silverado 2500, 3500, GMC Sierra 2500 and 3500 vehicles equipped with power-unlatching tailgates. The tailgate's electronic gate-release switch may short circuit due to water intrusion, which can result in the tailgate inadvertently unlatching while…
Consequence
An unlatched tailgate may open while driving and result in a loss of unsecured cargo, creating a road hazard and increasing the risk of a crash.
Remedy
Owners are advised to check that the tailgate is closed and latched before driving. Dealers will replace the exterior touchpad switch assemblies, free of charge. Owner notification letters were mailed May 17, 2024. Owners may contact Chevrolet customer service at 1-800-222-1020 or GMC customer service at…
Complaints by component
POWER TRAIN
19
1crashes1injuries
ELECTRICAL SYSTEM
4
ENGINE
3
1injuries
SERVICE BRAKES
2
UNKNOWN OR OTHER
2
BACK OVER PREVENTION
1
STRUCTURE
1
VEHICLE SPEED CONTROL
1
VISIBILITY/WIPER
1
Total complaints34
What owners report
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“Driving at approximately 30-35mph merging in traffic, the transmission shuttered and went into reduced power mode. Ecm reported a 747 code and valve body failure.”
“Bought a 2023 gmc sierra 2500 duramax. Went into limp mode took it to dealership the transmission was bad so they replace transmission after 3 month of dealer having my truck . Got the truck back still having issues with transmission not shifting right and the rear tires locking up at highway…”
“The transmission control mod is bad. This is a persistent problem and that's why it is on back order for up to a year. It is unethical to not issue a recall as customers have to continue to pay for the vehicle while not getting a replacement of equal capabilities. I bought a 3/4 ton truck to haul…”
“The contact owns a 2023 gmc sierra 2500. The contact stated that while driving approximately 35 mph, the vehicle went into limp mode, and the message "service transmission" was displayed. The vehicle was taken to the dealer, where it was diagnosed that the transmission valve body rod had failed.…”
“Summary of issue on [xxx], my family and I departed kansas city, missouri, for a camping trip to great smoky mountains national park (cades cove), tennessee, approximately 800 miles away. We were towing a 2020 forest river salem fsx/rtx travel trailer, estimated at approximately 6,000 pounds…”
“While driving the vehicle, I entered onto the interstate, as I accelerated into the flow of traffic, (approximately 45-50 mph) my truck suddenly and unexpectedly jerked and “clunkedâ€� extremely hard, I thought I had ran over a large object, approximately 5 seconds later it jerked and…”
“The contact owns a 2023 gmc sierra 2500. The contact stated while driving 35 mph, the vehicle gear shift was shifting independently, and the contact noticed the vehicle was shaking and the vehicle went into limp mode. The check engine lights illuminated. The contact pulled over to the right side…”
“I rely heavily on this vehicle for my business and within 1 year of ownership, the vehicle broke down on the highway allowing it to only run @ 30mph. After finally locating a dealer who could evaluate the vehicle in less than 1 week, I was informed that the part was unavailable and they indicated,…”
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2023 GMC Sierra 2500 as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
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