The 2023 Mercedes-Benz Eqe350 has 1 NHTSA recall campaign affecting an estimated 10 vehicles. Recall repairs are always free at any authorized dealer. Owners have filed 8 complaints with NHTSA, most often about the electrical system. Last updated July 5, 2026.
Recall campaigns
ELECTRICAL SYSTEM23V8530002023-12-1510 affected
Defect
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2023 EQE 350 vehicles equipped with comfort suspension. The headlights may be incorrectly adjusted due to a software error in the headlight control unit.
Consequence
Incorrectly adjusted headlights can reduce the visibility of oncoming traffic and impair the dynamic driving control performance. Both scenarios increase the risk of a crash.
Remedy
Dealers will update the headlight control unit software, free of charge. Owner notification letters were mailed by February 2, 2024. Owners may contact MBUSA customer service at 1-800-367-6372.
Complaints by component
ELECTRICAL SYSTEM
3
1crashes1fires
SERVICE BRAKES
2
1crashes
POWER TRAIN
1
STEERING
1
UNKNOWN OR OTHER
1
Total complaints8
What owners report
Verbatim reports filed with NHTSA, lightly edited for readability and with personal
information removed.
“Driving almost 60 mph, car shuddered and went to 20 mph then 10 mph in seconds. Drove on the shoulder, only 650 miles since I leased the car. Second time has happened in four weeks.”
“Driving almost 60 mph, car shuddered and went to 20 mph then 10 mph in seconds. Drove on the shoulder, only 650 miles since I leased the car. Second time has happened in four weeks.”
“On [xxx] an alert pop up on dash board saying to stop the car. I was driving I [xxx]. When stopped car showed an alert to tow the car to dealer because a malfunction in the system. Called tow company and went to the dealer. They told me that day that the magnet part that regenerates when brake was…”
“This is a sudden accelation incident in reverse with a brake incident. On january 11, 2024 shortly after 12:00 p.m., I was leaving my home and reversing out of my garage. As the tail of the car went slightly beyond the garage door, it stopped abruptly as if detecting something in the path of the…”
“This is a sudden accelation incident in reverse with a brake incident. On january 11, 2024 shortly after 12:00 p.m., I was leaving my home and reversing out of my garage. As the tail of the car went slightly beyond the garage door, it stopped abruptly as if detecting something in the path of the…”
“This vehicle is extremely unsafe to drive and will cause an accident. I am constantly having to fight the steering as the car constantly fights the direction I wish to turn or maneuver. In addition several times I tried to break to slow the vehicle and the brakes did not allow me to engage them. I…”
“This vehicle is extremely unsafe to drive and will cause an accident. I am constantly having to fight the steering as the car constantly fights the direction I wish to turn or maneuver. In addition several times I tried to break to slow the vehicle and the brakes did not allow me to engage them. I…”
“***this is not my car*** my car was in for service at the dealer. The dealer provided this eqe350 as a loaner. The loaner was electric, which exploded in our garage and burned the house down. The dwelling is 100% loss and 90% of contents were lost. We have pictures and videos from ring doorbells…”
Recall, complaint, and investigation records from official NHTSA datasets (FLAT_RCL,
FLAT_CMPL, FLAT_INV), synced weekly. Counts reflect NHTSA records for the 2023 Mercedes-Benz Eqe350 as of
July 5, 2026. Complaint narratives are consumer-submitted and unverified. This page
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